Returns & Refunds
Returns & Refunds
We want you to love your WarmVolt purchase. If something isn't right, we'll make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. Items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
- Email us at hello@warmvolt.com with your order number and reason for return
- We'll send you a return shipping label within 24 hours
- Ship the item back using the provided label
- Once we receive and inspect the item, we'll process your refund within 5-7 business days
Refund Details
- Refunds are issued to your original payment method
- Shipping costs are non-refundable (unless the item arrived damaged or defective)
- Return shipping costs are covered by us for defective or incorrect items
Damaged or Defective Items
Received a damaged item? We're sorry — that's on us. Email us a photo of the damage within 48 hours of delivery and we'll send a free replacement or full refund, no return required.
Exchanges
Want a different item instead? Start a return as described above and place a new order for the item you'd like. This ensures you get your new item as fast as possible.
Items That Can't Be Returned
- Custom or personalized items (custom neon signs)
- Items marked as "Final Sale"
- Items that have been installed or used
Questions?
Reach out anytime at hello@warmvolt.com — we typically respond within 12 hours.